Human Centered Design Leader
*Solution built on an enterprise custom Sharepoint 2010 publishing site which provided creative and interactive design restraints.
Objective: Make the process of creating an employee requisition easy.
Primary customer: Hiring Managers (Secondary: Executive Assistants)
Results: Reduced the amount of content by 80% (from 10-pages to 2-pages), updated the page name & URL to increase the accuracy of search results, added graphics to make the call to action and selection criteria more obvious. Increased satisfaction scores from a negative number to +10.
My role: Customer research, experience architecture, & experience content writing; Intuit