Human Centered Design Leader
*The images to the right display the progression of myIntuit from the very beginning to where it is now. Each new prototype, wireframe, and iteration were products of learnings from the previous prototype, wireframe, or iteration.
Overview: In my role as the Product Manager for Tier 0 HR support I conducted 100+ customer (employee) interviews, many of them with people leaders. The objective of most interviews was to uncover insights about an aspect of an offering's end-to-end experience. After conducting a number of these interviews I began to notice a pattern of problems that nearly all people managers mentioned at some point in their interview. myIntuit (also known as the Control Panel) was designed to solve this pattern of problems.
Problem: Intuit people leaders had as many as 50 unique processes to follow and tools to use each week to manage the administrative aspects of their job as a people manager. There was no consistent method for accessing these tools nor was there documentation for knowing when and how to use them. In most cases these tasks could only be completed when managers were at their desks because most tools were only available from their specific computer residing behind the firewall.
Vision: One place to manage my Intuit life.
Solution The Control Panel is a cloud-based, responsive solution for Intuit people managers that provides easy and consistent access to the key information, tools, and tasks required to manage a team. The Control Panel is made up of unique apps such as My Team or People Finder connected by services such as Search & Location.
Process: We used Lean Start-Up Principles using the Next design tool to inform & lead the building process. We started out with the question: "How might we populate multiple delivery systems with a single content repository?" and through many iterations ending up solving "How might we make the job of being a people leader at Intuit easier?"
Outcome: Initial lean experiments rated an 8 on the delight metrics scale and saved managers and average of three or more hours a week.
My Role: Product manager, customer researcher, experience designer; Intuit