I coached a team of directors in a unique Lean Start-in event intended to help leaders understand how to lead teams through rapid experimentation & deep customer empathy. The event was highly experiential and pushed many participants outside their comfort zone.
As a D4D team we learned that many leaders are big picture, strategic thinkers. Getting them down to the level of detail necessary to perform rapid experiments was difficult at best. This insight however helped to understand why rolling out coaching or servant leadership to directors was proving to be difficult. Director's didn't know what questions to ask to get their teams to discover the answers. From this point we ran an experiment with the hypothesis: "if we provide coaching to directors, their teams will rate them higher on a coaching effectiveness scale than they did prior to receiving the coaching..."